Helping families,
building community

A secure portal for referring agents to submit food bank referrals and track support for those in need.

The Process

How the Referral Process Works

From registering as an agent to someone collecting their food parcel — five steps that change lives.

Step 01 — Getting Started

Agent Registers for an Account

Authorised professionals — social workers, GPs, schools, or support workers — register for a free account. The Daventry Food Bank team reviews and approves access before any referrals can be made.

Social Workers GPs & Health Workers Schools & Colleges Support Workers

Step 02 — The Referral

Agent Submits a Referral

Approved agents complete a referral form on behalf of someone in crisis — capturing household size, dietary requirements, and the circumstances behind the need, giving the food bank everything required to prepare an appropriate parcel.

Household size Dietary & allergy info Contact details

Step 03 — The Parcel

Volunteers Build the Food Parcel

Our dedicated volunteers receive the referral details and carefully assemble a tailored parcel. Items are selected based on family size and dietary needs — ensuring every parcel is practical, respectful, and nutritious.

Tinned goods Pasta & rice Hygiene products Baby items if needed

Step 04 — The Notification

Individual is Contacted

Once the parcel is ready, the food bank contacts the individual directly — by phone or SMS — to confirm the collection details. They're given a specific time and location so they can collect with dignity and without a long wait.

Phone call or SMS Collection time agreed Location confirmed

Step 05 — Collection

Individual Collects Their Food

The individual visits the food bank at the agreed time to collect their tailored parcel. The referral is marked complete and the referring agent is notified — closing the support loop.

Referral marked complete Agent notified

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